How to Appeal For Declined SASSA SRD R350 Grant – Know All

Sassa is dealing with over 18 million people. Each type of application has its own unique issues and processes. Due to the huge volume, some beneficiaries’ Sassa applications get stuck in pending or even get canceled. In addition, many people do not meet the eligibility criteria, or their applications get canceled due to technical errors.

Due to these major reasons and numerous minor mistakes, Sassa is forced to cancel applications out of necessity. But there is no need to panic. If your application got rejected, Sassa has given you an opportunity to appeal, which you can use to re-apply and address any objections.

How to Appeal For Declined SASSA SRD R350 Grant

If you are still worried about how to file an appeal and what processes are used, then do not think too much and read this guideline till the end and get your declined application approved.

Understand the Basic Concept of the SASSA Appeal

SASSA (South African Social Security Agency) is a government agency that provides social assistance grants to support people affected by poverty and unemployment. One of the grants they offer is the Social Relief of Distress (SRD) grant.

Sometimes SASSA denies people’s applications for these grants. However, people have the right to appeal SASSA’s decisions if their application gets declined. The Independent Tribunal for Social Assistance Appeals (ITSAA) handles appeals, taking 60-90 days to decide. Going through the appeals process gives people another chance to make their case for why they should qualify for social assistance from SASSA.

Who Can Get the R350 Grant?

The R350 grant aims to aid unemployed South Africans facing financial distress not assisted by other relief programs. Let’s look at the detailed eligibility criteria to understand who can access this vital monthly assistance.


You must be a citizen or permanent resident of South Africa. Tourists and foreign visitors cannot receive this grant.

Live in South Africa

Your main home must be in South Africa. You cannot live abroad most of the time and still get this grant.

Age Limit

Your age must be between 18 and 60 years old. If you are 17 or younger, or 61 or older, you do not qualify.

Employment Status

If you receive UIF payments from a job, you cannot also get the R350 grant. This grant is for unemployed people in need.

ID and Bank Details

You must provide correct ID numbers, a working cell phone number, and valid bank details. This helps ensure the grant money reaches the right people.

Income Threshold

If your income is over R624 per month, you make too much money to qualify for this grant.

Not Deceased

Unfortunately, people listed as deceased in government records cannot receive grants. You must be alive.

If you meet all the criteria but your application gets rejected, you can appeal. Qualifying does not guarantee approval, but you can fight an unfair rejection.

Must Fulfill Before Appealing a Rejection

If your R350 grant application gets rejected unfairly, you can appeal. But first, some homework will help your appeal succeed.

Check Your Information

Use your ID number to log into the SASSA system. Make sure all these details are right:

  • Names
  • ID number
  • Contact info
  • Address
  • Banking details

If anything is wrong or old, fix it.

Update Incorrect Details

Don’t submit an appeal if your details need updating. First, update anything incorrect or old in SASSA’s system. Then appeal. Having the right information will help your appeal. Appeals with bad data often get rejected without review.

Remember, It takes SASSA time to review appeals. But checking your data first benefits you later. Submitting your appeal with accurate details improves the odds it gets fairly reviewed and possibly approved.

How to Appeal SASSA SRD Grant Online

If you were unfairly rejected for the R350 grant, don’t lose hope. You can appeal to SASSA online. With good records, your rejection could get overturned! Go through the following steps:

Step 1: Log in to the Website

Go to the SASSA Official Appeals website Sign in with your ID number and cell phone. After that, you will receive a PIN code. This verifies your identity.

Step 2: Pick the Month

After successful login, you will be directed to a page where you have to choose which month you want to appeal for. You can submit appeals one month at a time.

Step 3: Explain Why

On the same page, you will be required to present the reasons for each month and explain why you qualify for the grant. Also, say why you think your rejection was a mistake.

Step 4: Show Proof

After a while, you will be asked to attach documents supporting your appeal. Bank records, pay slips, residence papers – anything proving your situation meets the R350 rules.

Step 5: Submit the Appeal

At this stage, carefully upload your completed appeal and proof documents through the website. Do this for every month you appeal.

Step 6: Wait for an Answer

Now tasks at your end have been completed. An independent panel reviews all appeals. They decide case-by-case. You may have to wait through 60 to 90 days.

Points to Remember:

  • Sign in properly
  • Appeal each month separately
  • Explain why you qualify clearly
  • Provide strong proof documents
  • Patiently await the review verdict

Now a well-evidenced appeal has lodged for successful approval from SASSA.

How Long Does SASSA Appeal for R350 Take?

If you have appealed for a SASSA srd grant, it’s tough waiting to find out the results. But give the reviewers a few months. Your appeal passes through the following phases

Your Case Gets Reviewed

When you appeal online, your case goes to a special team called the Independent Tribunal. They take a careful, closer look at R350 rejections.

The Waiting Period

Their appeal reviews take between 60 to 90 days – roughly 2 to 3 months. They examine each case closely before deciding to overturn or uphold the rejection.

If Approved

If your rejection gets overturned, then funds get released fast. All previous months you qualified for will get paid. Going forward, new monthly payments start processing too.

Have Patience

So in total, expect to wait 2-3 months after initially appealing to hear back on the decision. If approved, the grant funds should be paid retroactively for the months you were eligible.

The key thing is that the Independent Tribunal aims to thoroughly review appeals within a 60-90 day time period before making a determination.

Why an SRD Grant Appeal May be Declined

SRD grant appeals face rejection for reasons like weak evidence, procedural errors, or ethical concerns over research. Let’s examine common grounds for declining SRD grant appeals despite researcher efforts.

Deceased Record on DHA

Home Affairs keeps records of who has died. If your ID number is listed for someone who has died, your appeal will be declined.

Existing SASSA Grant

You can only get one grant at a time from the government. If records show you already got another grant like a disability grant, care dependency grant, or foster care grant, your appeal will not work.

Government Payroll Registered

The grant is for people with no other income source. If records show you worked for a government department, your appeal will fail.

Identity Verification Failed

When you apply for a grant, the government checks your identity details against their Home Affairs records. If your details like your name, ID number, or birthdate don’t match what they have on file, your appeal will be turned down.

NSFAS Registered

If you receive money from NSFAS to pay for university, you can’t also get the SRD grant. The grant is for people with no other financial help.

UIF Registered

UIF gives money to people who lost their jobs. If you got UIF payments recently, you don’t qualify for the SRD grant.

Age Outside Range (>60 or <18)

To get SRD you must be between 18-59 years old. If you are 60 or over, or under 18, you don’t qualify.

Alternative Income Source Identified

If bank records show over R624 was deposited into your account, it means you likely have another source of income. This would disqualify you from the grant.

How to Prevent Your SASSA Application from Being Declined

The key things are to provide accurate and complete information, stay within income limits, notify SASSA of any changes, and only submit one application per grant to prevent issues or declines. There are some important points to remember to prevent your application from being rejected.

  • Verify all application information is accurate and matches your ID details.
  • Include all required documentation like IDs, proof of residence, income statements, and bank letters.
  • Understand and remain under the income thresholds for grant eligibility Promptly update SASSA on any changes to your details.
  • Avoid submitting duplicate applications for the same grant type.

Checking details against your ID and including all documentation can also reduce the chances of a rejected application.

Key ways to check the status of your SASSA SRD grant appeal

You took the big step of appealing your R350 grant rejection. But now you’re stuck waiting and wondering what happens next. How can you check where your appeal stands? Here are some key ways to monitor things.

Check Online

The SASSA appeals website lets you log in and view status updates. See if more documents are needed or if a decision was made.

There’s also a free and instant online tool just for checking appeal status. All it requires is your ID number and appeal reference number.

Call the Helpline

If your satisfaction on the website doesn’t cover it, call 0800 60 10 11 to ask the SASSA helpline team directly. Keep your ID, appeal reference number, dates, and any letters from SASSA nearby. Having those details ready makes it easier for staff to find your case file and give you accurate updates.

Visit In Person

If you prefer talking to someone face-to-face, visit your nearest SASSA office. Let the customer services team know you submitted an appeal and want to check on its status. Again, bring ID copies, reference numbers, or any other appeal documents with you.

Email An Inquiry

Another way to check your appeal status is by sending an email inquiry. Explain you submitted an appeal on [write accurate date] and want to know its current status. Include your full name, ID number, appeal reference number, and contact information. Save the emails too since they act as written records of SASSA’s response.

Tips for Keeping Track

  • Save reference numbers and dates
  • Set reminders to follow up every 30-60 days
  • Keep all SASSA letters and emails
  • Be patient – appeals take 60-90 days typically
  • Ask for written updates when you call or visit

Checking in patiently but persistently is key. Saving official documents, reference numbers, and written responses makes it easier to pick up where you left off. So, don’t let your appeal slip through the cracks!

Key Takeaways on SASSA Appeal

  • You can appeal a rejected SASSA grant application within 30 days of receiving the rejection letter. Missing this deadline means the decline decision is upheld.
  • Carefully read and follow the appeal instructions provided in your rejection notice. This specifies the process, documentation required, and where to submit your appeal.
  • Submit a separate appeal for each month your SASSA application was declined. Do not group multiple months into one appeal.
  • Include clear documentation that contradicts the reasons your original application was denied (e.g. updated bank statements, affidavits, expert letters, etc). Thorough documentation supports your case.
  • Starting your appeal within 30 days and providing sufficient supporting documentation optimizes the chances of getting declined months overturned and benefits approved after SASSA reconsiders your case.

Follow all official appeal procedures precisely for proper review and consideration.

Last Words

The appeals process can feel slow and frustrating. But try to be patient and persistent when checking your application status. Saving all your reference numbers and documents in one place makes regular follow-ups easier.

Whether you check online, call, email, or visit in person, having those details handy helps staff access your case file quickly. That way you always get the most up-to-date information on where your appeal stands. So, hang in there, and don’t give up hope!


How long after appealing can I expect a decision?

It typically takes 60-90 days for the Independent Tribunal to review appeals and make a decision. Follow up around the 60-day mark for an update.

I lost my appeal reference number. Can I still check my status?

Yes, you call the SASSA helpline with just your ID number. Having the reference number makes locating your case faster though.

Do I need to make an appointment to visit a SASSA office about my appeal?

No appointment is necessary. Visit during operating hours and inquire at the customer services desk about your appeal status.

I emailed SASSA 2 weeks ago but haven’t got a response. Should I be worried?

High volumes can cause delays in email replies. Wait about 30 days before resending your inquiry or try telephoning instead.

Can I provide extra documents if my appeal is still pending?

Yes, you can submit additional supporting documents to the Independent Tribunal while your appeal is open. Include your reference number for quick matching.

How do I know if my appeal was successfully submitted online?

When your appeal form submission goes through fully without error messages, you should receive an on-screen and SMS confirmation. Save this for future reference along with your case reference number.

Can I reapply for the SASSA SRD R350 grant if my appeal is unsuccessful?

If your appeal for the SASSA SRD R350 grant is unsuccessful, you may have the option to reapply during the next application period.

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