Sassa SRD Status Shows Identity Verification Failed – Solution

The Social Relief of Distress grant of R350 is a great offer for people in need of financial assistance. The application procedure is simple. However, some applicants may encounter a problem. Sometimes there may be issues while checking their application status online or via SMS.

Sassa SRD Status Shows Identity Verification Failed

They may get a message saying Identity Verification Failed. This article will explain what this SASSA R350 Grant Identity Verification FAILED means and how the SASSA identity verification process works. We will guide you at every step and resolve it.

What Does Sassa R350 Grant Identity Verification Failed Mean?

The verification process works in a particular way. It precisely checks and filters only eligible and genuine applicants to receive the SRD grant. SASSA uses the DHA database to verify each applicant.

The failed verification notification means that the personal details you provided in your SRD grant application do not match the records of the Department of Home Affairs. In such case, your SRD grant application will be rejected and you will not receive the payment.

Sassa rechecks its users every month. So it’s essential to ensure that the details are up to date and accurate every time you apply or reapply.

This error can arise due to several factors, including:

  • Typos or errors: Entering incorrect details like ID number, name, or surname during application.
  • Outdated information: Your information in the Home Affairs database might not be current, reflecting address changes or name amendments.
  • System discrepancies: Occasionally, technical issues between SASSA and the Department of Home Affairs can lead to mismatches.

What Three Methods Are Used for SASSA Identity Verification?

SASSA uses three methods for identity verification. This verification also depends on your situation and you can use any one or more of these methods to apply for the SRD grant.

What Three Methods Are Used for SASSA Identity Verification?

  • ID number: This is the 13-digit number. You can see it on your green barcoded ID book, smart ID card, or temporary ID certificate. A valid ID number to apply for the SRD grant is mandatory unless you are a caregiver or a holder of a special permit.
  • Quad-7 number: This SASSA system-generated identification number starts with 7777. This number is given to caregivers who receive grants on behalf of children. People with no ID number are also granted this specific number. A caregiver can call the SASSA to request this number. The same number is used to apply for the SRD grant. Still, you will need to provide your ID number once you have it.
  • Special permit number: This is issued to foreign nationals who have been granted a special dispensation. You have to stay and work in South Africa to get this grant. Eligible people for this include the Special Angolan Dispensation, the Lesotho Exemption Permit, and the Zimbabwe Exemption Permit, and asylum seekers can apply for this. It is also valid for ones holding section 22 permits or visas valid on 15 March 2020. You can use your special permit number to apply for the SRD grant. Here again, you will need to provide your ID number once you have it.

How Do I Know My SASSA Status Check Failed Due to Identity Verification?

You can confirm this by getting a notification SMS. When your identity verification fails, the application for the SASSA R350 grant will be rejected. You will also receive a notification through SMS or online platforms. This will inform you of the unsuccessful verification. You can resolve the SASSA R350 Grant Identity Verification FAILED  problem in two ways:

1. Checking and Contacting

  1. Double-check your application: Carefully review the information you provided during the application process. Observe each detail for typos or errors in your ID number, name, surname, or any other details. It is crucial for the proper sassa verification status check.
  2. Contact SASSA: Seek help by calling their helpline or visiting the nearest SASSA office. Provide all the details and request assistance. They might guide you through correcting any mistakes or suggest further steps.
  3. Appeal the decision: Sometimes you get a message saying: SASSA R350 grant declined identity verification failed. This may happen due to several reasons. It may appear due to an error on SASSA’s end. Sometimes outdated information in the Department of Home Affairs records results in such issues. However, you have the option to appeal the decision. Forward your appeal through the SASSA website within 30 days.

2. Appealing the Decision

  1. Visit the SASSA website
  2. Click on SRD Enquiries and then Application for Reconsideration.
  3. Follow the on-screen instructions and provide the necessary details. This may include, ID number, application reference number, and reason for appeal.
  4. Attach any supporting documents, such as proof of identity or address changes.
  5. Forward the appeal and wait for a response.
  6. They will evaluate your appeal within 30 days and inform you of their decision.


There are several reasons for Sassa status check failed problem. This may lead to their applications being rejected. If you get the Identity Verification Failed error, don’t worry.

You can fix it by following the steps in this article. You can also ask Sassa for your application to be reconsidered. Make sure to give accurate details when applying for the SRD grant. You can get assistance for your queries by contacting SASSA by phone or email.


Why did my R350 grant fail?

It may take place when your application lacks important details or supporting documents. To avoid this issue you should provide all the necessary details carefully.

How much time does it take for SASSA to verify banking details?

Wait for about 7 to 10 working days. During this period, SASSA cross-checks the bank details to ensure accuracy.

How do you know if your appeal is approved?

You will be notified via a message to you cellphone number. You may also get a message to your account on the Sassa website.

Will my Sassa SRD application be denied if identity verification fails?

While identity verification failure can hinder your Sassa SRD application, it doesn’t necessarily mean automatic denial. Contact Sassa to resolve the verification issue promptly. If your eligibility is confirmed after identity verification, your application may still be processed successfully.


  1. My Srd approved past two months so now it says identity verification massage will be send didn’t receive any yet i don’t know whats next please help.

    1. Here’s what you can do:

        Double-check your contact details to ensure they’re correct.
        Reach out to Sassa via phone or visit your nearest office to inquire about your application status.
        Prepare your documents while waiting.
        Be patient, but don’t hesitate to follow up if it’s taking too long.

      Hopefully, contacting Sassa directly will provide clarity on what’s next for your application.

      1. We’re sorry to hear about the issue you’re facing with your application ID showing as failed. To assist you further, we recommend reaching out to the Sassa support team directly. They will be able to provide you with specific guidance and assistance regarding your identity verification status. You can contact them via phone at 0800 60 10 11 or visit their website for additional support options.

        If you have any other questions or concerns, feel free to let us know. We’re here to help.

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