Sassa Referred Status: A Step-by-Step Guide to Approval

Seeing the message SASSA Referred Status may leave you confused about your application. This can leave you feeling a bit uncertain – has your application been approved, denied, or simply placed on hold?  Here’s some good news: a SASSA Referred Status doesn’t always mean rejection.

Sassa Referred Status 1

Through personal experience and thorough research, I’ve compiled this comprehensive guide to understanding SASSA Referred Status. We’ll explore the common reasons why applications get flagged for review, provide clear steps on how to handle this status effectively, and ultimately help you achieve clarity on your SASSA application journey.

What Does “Referred” Mean?

Sassa referred status doesn’t necessarily mean rejection, but rather indicates your application has been flagged for further review. This review could be triggered by several factors, each with its implications. Here are some of the common reasons you might encounter this status:

Quality Assurance (Random Verification)

SASSA takes fraud prevention and responsible allocation of funds seriously.  Therefore, they might randomly select applications for internal verification. Take it as a troubleshooting mechanism, which guarantees the validity of the information provided. While doing this, SASSA employees carefully match up your application with the agency’s records to validate the provided details.

Data Discrepancies

It could happen that the data that you provided on your application does not tally with the facts they have on their records. It could be any simple error such as a misspelling of the ID number to a mismatch in the address.

While not a major issue, these discrepancies trigger a “Referred” status for further verification to ensure everything aligns.

Missing Information or Documents

The application process, by nature, is often exhausting, and it´s easy to miss a section or neglect to attach a requested document without realizing it. Sometimes, your personal information or ID card details may match other government aid databases (such as UIF, NSFAS, or SARS). If you are already receiving support from the government through another program, your application might be flagged as “referred.”

Backlogs or Technical Glitches

While less common, the “Referred” status might be a consequence of temporary technical issues within the SASSA system. This doesn’t necessarily require any action from you, but if the status persists for an extended period (more than a week or two), contacting SASSA for clarification could be helpful.

Duplicate Applications

Submitting multiple applications for the same grant can trigger a “Referred” status. SASSA only considers one application per person. Avoid duplicate submissions as they can delay the processing time.

Fraud Activity Suspected or SAFPS Record

On the other hand, if SASSA smells any fraudulent activity connected to the applicant ID number or turns on the red light of the Southern African Fraud Prevention Service (SAFPS), the applicant is referred to detect early warning signs. If you have dealt with no fraudulent activities, cooperate with SASSA and provide any urgent requirement documentation to clear your name.

Mistake in Changing Banking Details

A mismatch between the new bank details you provided and SASSA’s records could result in a “Referred” status for verification. Double-check your banking information before applying or updating to ensure accuracy.

Renewing or Applying for a New SASSA Card

Updating an expired SASSA card or fresh application can result in your account showing a temporary status as “Referred” as SASSA confirms and verifies your particulars. This is usually a part of the standard procedure and shouldn’t be something to worry about. Also, check the How to Claim SASSA Funeral Benefits.

How to Solve the SASSA Referred Status?


In most cases, SASSA will contact you directly if they need additional information for verification. Allow them sufficient time to complete their review process.

Gather Documents

Have all required documents like your ID, proof of address, bank statements, or any other documents you might have submitted readily available. This will expedite the process if SASSA requests them.

Contact SASSA (if needed)

If a week plus has gone by without any notifications issued, then I suggest you contact SASSA to get this resolved.

  • Contact the SASSA national office on their toll-free center at 0800 69 10 11.
  • Go to the SASSA office near to you in person.

Appeals and Reconsiderations

There is an option to appeal for application reconsideration.

Can I Call a Helpline to Ask More Questions?

For SASSA-related queries, reach out through the following channels:

By Phone

Dial the helpline number 0800 60 10 11 to contact the National SASSA help center.

SASSA Regional Office Numbers

  • Eastern Cape: 043 707 6335
  • Free State: 051 410 8339
  • Gauteng: 011 241 8320
  • KwaZulu Natal: 033 846 3400
  • Limpopo: 015 291 7505
  • Mpumalanga: 013 754 9462
  • Northern Cape: 053 802 4900
  • North West: 018 397 3333
  • Western Cape: 021 469 0235

By Email

  • For general grant inquiries, payment, and card queries, email [email protected].
  • If you have specific questions about the SRD Social Relief grant, use [email protected].
  • To securely report any social grant fraud, email [email protected].
  • For non-grant-related questions, comments, or complaints, use [email protected]. Remember to include your full name, ID number, contact details, and comprehensive case details in the email.

Via Website

Visit the SASSA website and click on “Contact Us” to access additional options.


By equipping yourself with this knowledge, you’ve taken a significant step towards navigating the complexities of a “Referred” SASSA application status. Remember, a calm and proactive approach, coupled with the right information, can significantly improve your chances of a swift and positive outcome.

Don’t hesitate to utilize the resources provided – the SASSA hotline and local offices are there to assist you.  With a little persistence and the understanding gained from this guide, you can move closer to resolving your “Referred” status and securing the SASSA grant you deserve.


How do I check my SASSA 350 payment date?

Visit and enter your ID number and application reference, call the SASSA hotline at 0800 60 10 11 or check your balance through the Moya app or by dialing 1203210# or 12069277#.

What is referred to as SAFPS?

Referred SAFPS” likely indicates your SASSA application triggered a check with the South African Fraud Prevention Service (SAFPS). SAFPS investigates potential fraud. If flagged, SASSA might need more verification or suspect past fraudulent activity with your ID.

When will my referred status ever change to approved, and be paid?

Unfortunately, “referred” doesn’t guarantee approval or a timeframe. Contact SASSA to understand the reason for the referral. Approval can take weeks after resolving the issue.

What should I do if my application is referred?

If your application is referred, you should follow the instructions provided by Sassa. This may include submitting additional documents or attending an interview to clarify any discrepancies.

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