How To Reset Your SASSA Password? Here’s How To Reset It

Forgetting your pin is no big deal. It happens. After all, we are humans. However, it is very important to act timely if you have lost or forgotten your pin, especially when it concerns governmental agencies like SASSA.

Without your PIN, you will not be able to access your grant, and you will be deprived of what is rightfully yours. So, if you’re struggling with how to reset your SASSA password, here is what you need to know.

How To Reset Your SASSA Password

Immediate Steps to Take for SASSA Password Retrieval

Here are some steps you should take immediately for SASSA login assistance;

Contact SASSA

  • Call the SASSA toll-free number to report that you have forgotten your password or PIN.
  • You can also visit your nearest office for SASSA account troubleshooting.

Verify Identity

  • You will be asked to provide identifying information to verify that you are the legitimate beneficiary.
  • This may include your ID number, contact details, and other personal information in SASSA’s records.
  • Bring your ID document and any other supporting documentation when visiting a local office.

Reset PIN

  • Once your identity is verified, you will be guided through the process of resetting your SASSA account.
  • You may be issued a new temporary PIN that you can change later.
  • Follow SASSA’s instructions carefully to ensure your new PIN is secure.

Use Alternative Payment Methods

  • If you cannot immediately reset your password, SASSA may suggest alternative payment methods temporarily.
  • This could include receiving your grant at a SASSA point instead of through an ATM or merchant.
  • The payment method may depend on the type of grant you receive and your specific situation.

How To Perform SASSA Password Recovery

There are two SASSA account troubleshooting steps you can use to recover your password;

Online Reset

  1. Visit the official SASSA website.
  2. Look for the “Forgot Password” or “Reset Password” option on the login page or in the user account section.
  3. When prompted, enter your personal details, such as your ID number or SASSA reference number.
  4. Follow the on-screen instructions to verify your identity, which may involve answering security questions or providing additional information.
  5. Once your identity is confirmed, you will be able SASSA account reset.
  6. Make sure to create a strong, unique password and keep it confidential.

In-Person Reset

  1. Locate your nearest SASSA local office or paypoint.
  2. Bring your valid South African ID document or other accepted identification.
  3. Inform the SASSA representative that you need to reset your password or PIN.
  4. You will be asked to provide identification details and possibly answer additional security questions to verify your identity.
  5. After successful verification, the SASSA staff member will guide you through the process of resetting your password or PIN.
  6. You may be issued a temporary password or PIN, which you should change as soon as possible.
  7. Ensure you understand and follow the instructions provided by the SASSA representative.

Repercussions of Forgetting SASSA PIN

Forgetting your SASSA PIN can have several repercussions that may affect your ability to access your social grant benefits. Here are some potential consequences of forgetting your SASSA PIN:

  • Inability to Withdraw Cash

Without the correct PIN, you cannot withdraw cash from an ATM or participating merchants using your SASSA card. This can disrupt your access to funds for essential expenses.

  • Delayed Grant Payments

If you cannot reset your PIN promptly, you may experience delays in receiving your grant payments. SASSA may need to process your request and issue a new card or payment method, which can take time.

  • Inconvenience

Forgetting your SASSA PIN can cause significant inconvenience. You may need to visit a SASSA office and provide identification documents personally. This can be time-consuming and may require you to take time off from work or other responsibilities.

  • Risk of Identity Theft

If someone else obtains your SASSA card and PIN, they may be able to access your grant funds fraudulently.

  • Potential Penalties or Suspension

In extreme cases, if SASSA suspects fraud, they may temporarily suspend your grant payments until the issue is resolved and your identity is verified.

  • Emotional Stress

The process of recovering your SASSA PIN and ensuring the security of your grant payments can be stressful, especially for vulnerable individuals who rely on these funds for basic necessities.


How do I reset my SASSA password?

You can reset your SASSA password by contacting SASSA. You can either call their toll-free number or visit your nearest local office. They will verify your identity and then guide you through the process of resetting your password.

What to do if you forget your SASSA pin?

If you forgot your SASSA PIN, you should contact SASSA immediately. They will assist you in verifying your identity and resetting your PIN to regain access.

How do I reset my SA Youth username and password?

To reset your SA Youth username and password, visit the SA Youth website and look for the “Forgot Username/Password” option. Provide the required personal information and verification steps, and follow the prompts to reset your credentials.

Can I use my old password after resetting my SASSA password?

No, for security reasons, it’s recommended that you create a new password when resetting your SASSA password. Avoid using previously used passwords and choose a strong, unique password to protect your account.


Losing a PIN is no big deal and happens to the best of us. However, it is important for the individual to take responsibility and reset the PIN immediately.

There are two ways to do so: Users can either get in touch with the local SASSA office or reset the password themselves online. Either way, you should seek SASSA’s help immediately; otherwise, you may lose your grant money or even fall victim to scams.

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