How To Change Number On SASSA Application

Keeping your contact details updated is very easy for staying connected with the South African Social Security Agency (SASSA). If your phone number has changed, updating it ensures you continue receiving vital updates about your grants. Whether due to a lost phone or a SIM swap, the process is straightforward but important. Here’s how you can update your number on a SASSA application, with a focus on SRD R350 grants.

Table of Contents

Update Your Contact Information for SASSA Application

Updating your contact information on your SASSA application is essential for uninterrupted communication. This helps SASSA send notifications about your application status, grant payments, or any other updates. Neglecting to update your details can lead to missed opportunities or delays. To avoid such issues, ensure your new number is correctly registered with SASSA as soon as possible.

Update Process

Changing your phone number on a SASSA application is simple:

Visit the SASSA Website: Go to the SRD portal at srd.sassa.gov.za.
Select ‘Update Contact Details’: Enter your ID number and follow the instructions.
Verify New Number: A One-Time PIN (OTP) will be sent to the new number for verification. Enter it to confirm.
Submit Changes: Once verified, your new number will be updated on the system.

This process ensures SASSA communicates effectively with you about your grants.

2 Major Reasons for a Number Change

Lost or Stolen Phone: Losing your phone or having it stolen means you need to update SASSA with a new number to avoid losing access to updates.
SIM Swap or Network Change: Changing networks or performing a SIM swap often results in a new phone number, which must be reported to SASSA.

Report SASSA About Stolen Phone / SIM Card

If your phone or SIM card is lost or stolen, act quickly to update your contact details with SASSA. Start by securing a replacement SIM card from your service provider. Then, visit the SRD portal to update your number. This ensures you still receive important notifications about your grant.

Reporting a stolen phone promptly also helps protect your personal information and grant access. SASSA prioritizes secure communication, so updating your details prevents unauthorized access.

Read also: Moya App SASSA Status Check

How to Change Your Cell Phone Number for SRD R350 Grant

To update your number for the SRD R350 grant:

Visit the SRD portal.
Select “Update Contact Details.”
Enter your ID and new phone number.
Verify via the OTP sent to your new number.

Once done, your grant-related updates will be sent to your new phone number.

How to Locate Your Application ID – SRD Lost Phone Number

Losing your phone can make it challenging to retrieve your application ID for the SRD grant. Here’s what to do:

Check Email: Look for the confirmation email sent when you first applied.
Visit SASSA Portal: Use your ID number on the SRD portal to retrieve your application details.
Contact SASSA Helpline: Call the helpline at 0800 60 10 11 for assistance.
Reapply (if needed): If you cannot retrieve your ID, consider reapplying and updating your details simultaneously.

Following these steps ensures you remain connected with SASSA, even after losing your phone number.

Additional Methods to Update Your Phone Number

Besides using the online portal, you can update your phone number through these methods:

Visit a SASSA Office: Bring your ID document and explain your need to update your contact information.
Call SASSA Helpline: Dial 0800 60 10 11 for assistance. Be prepared to verify your identity.
USSD Code (if available): SASSA may offer a USSD service for quick updates. Check the SRD portal for details.

These alternative methods ensure flexibility in keeping your information current.

How to Change SRD Phone Number Without Application ID?

If you’ve lost your application ID, follow these steps to update your phone number:

Visit the SRD Portal: Go to srd.sassa.gov.za.
Select “Update Contact Details”: Use your ID number to access your profile.
Verify Your Identity: Provide other details, like your full name and ID number, to confirm your identity.
Enter New Number: Follow the prompts to complete the update.

Even without your application ID, SASSA allows updates through alternative verification processes.

Change Phone Number Using Application ID

If you have your application ID, updating your phone number is simple:

Log in to the SRD Portal: Enter your application ID and ID number.
Navigate to Update Details: Select the option to update your contact information.
Provide New Number: Enter your new phone number and verify it via OTP.

Using your application ID speeds up the update process and ensures accuracy.

Troubleshooting Common Issues with OTP

Problems with receiving or verifying the OTP can delay your phone number update. Here’s how to fix them:

Ensure Network Coverage: Check that your phone has a signal and can receive SMS messages.
Double-Check Phone Number: Ensure the new number you entered is correct.
Resend OTP: If you don’t receive the OTP, click the “Resend OTP” button.
Contact SASSA: If the problem persists, call the SASSA helpline for manual assistance.

These steps can resolve most OTP-related issues quickly.

How to Fix an “Invalid” Phone Number on SASSA?

Receiving an “Invalid” phone number error usually means there’s a formatting or system issue. Here’s how to resolve it:

Check the Format: Ensure the number is entered in the correct format (e.g., starting with “0”).
Use a Different Browser: Sometimes browser compatibility can cause errors; try Chrome or Firefox.
Clear Cache and Cookies: Refresh your browser’s settings to avoid glitches.
Contact SASSA Support: If the error persists, report it through the helpline or your nearest SASSA office.